We want our users and customers to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. We are also committed to providing you with the very best experience we can on our Website. Please read the following policy to understand how your personal information will be treated as you make full use of our Web site
Information we collect:
“VCare” offers online resources designed to provide health and product-related information and services such as E-Treatment, E-Appointment, phone consultations and E-mail communication etc. For the said purpose certain personally identifiable information has to be gathered, relied upon and used, as described below.
Personally identifiable information:
In certain areas of this Website, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Website. For instance, the names and contact information of persons who visit our Website are added to our database (presently maintained in Chennai, India) so that, for example, they may be contacted in the future regarding “VCare” Services and Products or future opportunities. Such contact may occur by e-mail, telephone or mail, as “VCare” deems appropriate.
“VCare” may also collect health information about you that you provide by while enquiries/ raising queries or during the treatment/ responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records etc.).
By agreeing to receive notifications via WhatsApp, please be informed that your personal contact, say the contact number, will be stored in our database. VCare may send regular updates from time to time regarding offers, products, services and any other relevant information as it may deem appropriate.
As some of services provided by “VCare” are paid services, “VCare” may require additional information pertaining to your contact details, billing address, credit card information etc.
When users come to our Website, we collect and aggregate information indicating their home server, but not their e-mail addresses. Such information helps us identify the most popular content and portions of our Website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review and thereafter it is superseded by more recent information
We also use "cookies" – that is, small text files placed on your computer's hard drive/ mobile – to help you in getting faster access to this Website's contents, and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend at any particular area of this Website and in particular “VCare” services you choose to use. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow “VCare” to serve you better and to personalize your web-browsing experience. Nevertheless, you can control how and whether cookies will be accepted by your web browser. For more information on how to do this, please refer to the documentation accompanying your browser or third party web sites.
How we use the information we collect:
“VCare” will use the information received to provide services in the best interest of the users. You agree and understand that the apart from “VCare” and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems may have access to your personal data. “VCare” has not entered into non-disclosure agreements with such third parties. You consent to such persons having access to your information.
How We Use Non-Personally Identifiable Information: We aggregate data on users' home servers for internal review purposes, in order to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviour of our users. Following such internal review, such aggregated information is then superseded by more recent information.
Additionally, “VCare” shall use the information provided by you to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to the same. “VCare” shall make best endeavours to securely store the information supplied and the response provided. “VCare” may also produce reports on the use of the services utilised by the user to monitor and develop the services.
With your permission, academic institutions and/or “VCare” may use your data for case studies, wherein your name, age, ailment and other details may be revealed. You will have the choice to opt out of the study.
“VCare” shall be entitled to share your information for business reasons such as reorganization/ divestment of its business through sale, merger or acquisition. “VCare” will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.
Consultancy and counselling are intended solely for your use. All information is tailored to meet your individual situation/circumstances (on the basis of the information furnished by you) and is therefore not appropriate to be shared with others. You shall not without prior written permission from “VCare” share this information with any person whosoever, and/ or alter or edit the same.
Periodic policy changes:
If you would like to have your personally-identifiable information removed from “VCare” databases, please e-mail to [email protected] or call +91 44 28158355. We will use reasonable efforts to comply with your request. However, there will be residual information that will remain within “VCare” databases, access logs, and other historical internal records, which may contain such personally-identifiable information