Cancellation & Refund Policy
Merchant business return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.
Praba’s VCare Health Clinic (P) Ltd., (“VCare”) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Praba’s VCare Health Clinic (P) Ltd., (“VCare”) marketing team has obtained on special occasions like Pongal, Diwali, etc. These are limited occasion offers and therefore cancellations are not possible.
- Praba’s VCare Health Clinic (P) Ltd., (“VCare”) does not accept cancellation requests for perishable items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
The bill amount can be refunded, in case, if the product is returned back in unopened condition, if returned within 30 days period. In such case, the freight charges have to be borne by the buyer. In other cases, a formal refund request can be registered with firstname.lastname@example.org. However, it is the discretion of Vcare to decide on the refunds. This refund policy is applicable only for online sales